Last april 17th I blogged about how you can read an online database to find out how to reach a human being at hundreds of big companies. It's a great, unfrustrating service.
This morning I called a company for which the magic word was “agent.” I have a sore throat and sound quite gravelly when congested, so as the answering system robot began its introductory message, I cleared my throat: “Ugghhm.”
“Please hold while I connect you to an agent,” the robot responded. Great!