Thursday, August 23, 2012

FIOS is happy to serve us, or so they say...

We switched to FIOS at the end of 2011. We are happy with the result, although I spent three complex months figuring out how to make Verizon fix almost $100 per month of overbilling for services that Verizon eventually agreed were unwanted, promised to be free, or charged at inflated prices. Anyway that was then. I just got this announcement from Verizon:

Effective August 29, 2012, the FiOS Digital Voice calendar feature will be moved to a new system.  Existing calendar entries will not be transferred to the new system and will not be available after August 29, 2012.  Customers should review and make note of their calendar entries prior to August 29th, and will be able enter them into the new FiOS Digital Voice calendar after August 31, 2012.

We appreciate your business and look forward to serving you in the future. 

Your Verizon Team 

Thank goodness I am not relying on this calendar. Reviewing - heck, just finding - all calendar entries that one wants to keep can be slow, tedious work. I got this announcement on August 23 at 8 PM. People who relied on this calendar system and are currently on vacation: good luck to you. I'm sure you will agree that Verizon gave you plenty of warning.

By the way, please note that Verizon's new, replacement system will be available after the old one is shut down. There will not be even one day when people can systematically move appointments from the old system to the new one. Perhaps, on August 30, people will put their appointments on some other system altogether, if they're not happy with scraps of paper.

Here's a hint to Verizon: if you want people's business, give them more than a week's notice whenever you decide to pull a rug out from under them. It's just possible you have competitors who are more thoughtful. You never know.

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