Tuesday, December 11, 2007

I'm just bitching today, I hope you'll listen:

I received an email inviting me to take a survey at SurveyMonkey. . (No, I'm not making it easy for you to link to them.) I happen to care about the survey topic, so I took the survey. The survey was designed, I believe, by the website that emailed me, a PR site called www dot welfeldpr dot com. (No, I'm not making it easy for you to link to them either.) The client who paid for the survey is blameless I think, and shall not be mentioned.

Now about ten minutes into the survey, I was admonished that I had to fill in all the lines on the previous page. I was set back to that page. On that page was a table, four columns of seventeen rows. I had to indicate preferences by checking one column for each row. But now I noticed that as I added checks, other checks disappeared. I won’t bore you with the detail, but it was in fact impossible to check more than four of the seventeen rows. Since I could not possibly follow the directions, I had wasted my time and had to give up.

I emailed surveymonkey, telling them to redesign their software to prevent a survey designer from making such a bonehead mistake. I hope to hear from them some day.

I emailed welfeldpr, explaining the problem to them. I soon got a response that tells me they actually got a few more complaints about this survey. Here it is:
Thank you for taking time to take the survey. We are sorry that you had difficulty with it.

If you would take a moment to try again, we have corrected the problem and will gladly enter you for a chance to win the gift certificate.

Thank you to those who wrote to explain the challenge which occurred for some recipients.

The gall! I've been asked to fill the questionnaire in all over again, and in return they will not make me ineligible for their prize. This might be the last surveymonkey survey I take. I appreciate Welfeldpr's apology, but I'm not very favorably disposed to them, either.
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