Wednesday, December 30, 2009

My GPS Hits a Home Run:

A GPS is a wonderful device if you know what you're doing. And if you have plenty of time. My Garman 1300T Nuvi did a brilliant bit of navigating for me today. However, every plus for my GPS seemed to come with a minus. Here's the score:

  1. MINUS! My story begins a week ago, when the GPS began to hang every time I tried to use its database of places. Otherwise, it worked fine.
  2. MINUS! I deleted all my “favorite places” to see if that would fix the problem. It didn't, and I will have to re-enter them.
  3. MINUS! I was on hold yesterday for two hours and twenty minutes, trying to reach Garmin. The automated message had warned me the hold would be over 30 minutes. I eventually gave up.
  4. PLUS?? I called Garmin again this morning, the moment they opened for customer service. The automated message warned me that the hold would be over 30 minutes. Yet I was immediately connected to an operator. Garmin may know where we are in space, but it seemed clueless about the fourth dimension.
  5. MINUS? The operator said she could transfer me to technical support, where the wait time was only two minutes. She transferred me, and I was on hold for twenty-six minutes.
  6. PLUS!! The guy at technical service quickly fixed my GPS by reinstalling the system software.
  7. I went to the post office south of Princeton. From there, I wished to go to the new Trader Joe's in our area. I was convinced there was a brilliant, short route from the P.O. to TJs, but I did not know how to find it. I asked the GPS to find Trader Joes. That store is not in its data base. I understand, the store is pretty new. There is a Lowe's at the same shopping center, so I asked the GPS to go there instead.
  8. PLUS! (with two minuses): There was a brilliant route, and the GPS found it; it took me right to the entrance of the shopping center, even though (MINUS) the entrance road to the center was not on its map, and (MINUS) it really wanted me to cross US Route 1 to get to Lowe's (incorrectly placed on the other side of the big highway).

There's no point adding up those pluses and minuses. I'm so glad to know about that clever route.
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