- How many dozens or hundreds of people will have to be trained to handle the help desk?
- Could we cut that number in half by making the product less confusing?
I hope you understand what I mean. It takes guts to imagine a HORDE of people using your work, and to understand every implication of what that might mean.
So I can only blame myself for the same failure of imagination, when I started looking at podcasts. I worried about wasting my time trying to find just one I'd like. I worried about how much time I might spend copying podcasts to my player to hear them. But I never asked myself, what if I find dozens of podcasts I want to hear regularly?
The hours of podcasts that I download to my player increase every night. I'm much better off trying to read too many blogs, than trying to keep up with too many podcasts! I can speed-read, but I can't speed-listen. Why didn't I see this coming???
By the way, I'll be travelling for a few days, possibly blogging irregularly.